Information from A - Z

Helpful facts

Adapter

Adapters and HDMI cables are available from our concierge. The adapters can be borrowed for a deposit of CHF 45 per item.

Speed dial "Information"

Number: 2828

Events & celebrations

Our events and congress department will be happy to assist you with unique and surprising ideas for your family, birthday or wedding celebrations and banquets.

Speed dial "Information"

Number: 2828

Doctor & Pharmacy

Our concierge will be happy to help you in this case.

Speed dial "Information"

Number: 2828

Excursions & activities

We work together with various professional partners and can offer you a wide range of possibilities for exciting excursions. Below you will find just a few examples, detailed information is available from our concierge.

- Jungfraujoch, Top of Europe

- Schilthorn Railway, James Bond Trail

- Männlichen gondola lift

- Brienzer Rothorn, steam and rack railway

- Boat trips on Lakes Thun and Brienz

- Lake Oeschinen, the most beautiful mountain lake

- Ballenberg, open-air museum

- Golf, river rafting, biking, paragliding and winter sports

Speed dial "Information"

Number: 2828

Car rental (external)

Our concierge will be happy to help you organize the perfect means of transport.

Speed dial "Information"

Number: 2828

Babysitting

We can recommend experienced babysitters. Our concierge will be happy to organize childcare for our youngest guests.

Speed dial "Information"

Number: 2828

Bathrobe

Bathrobes are available in your room free of charge during your stay.

Banquets

In the fabulously luxurious ambience of the Victoria-Jungfrau Grand Hotel & Spa, weddings, christenings, birthdays, family or company celebrations become a unique event. Celebrate lavish, royal parties with us that are guaranteed to be unforgettable. There are a total of 20 different event rooms to choose from. The Victoria-Jungfrau event team will be happy to help you find the right room.

Speed dial "Information"

Number: 2828

Billiard room & library

The billiard room and library are located on the first floor opposite the Salon Rouge. Please contact the concierge for further information.

Speed dial "Information"

Number: 2828

Bienehuus

Our Kids Club "Bienehuus" is a real play paradise for children aged between 3 and 12. The "Bienehuus" is open daily from 8 am to 9 pm. On two floors you will find a music room, craft room, playroom and much more. The Kids Club is supervised. If you have any questions about the Kids Club and the daily children's program, our concierge will be happy to help you.

Speed dial "Information"

Number: 2828

Flowers

Surprise your loved ones with a flower arrangement or have your room decorated in a very special way - our in-house florist will be happy to help you.

Speed dial "Information"

Number: 2828

Ironing & laundry service

Our housekeeper will be happy to take your laundry, ironing and dry cleaning. Please use the laundry bag and laundry list in your closet. For information on standard service, express service and dry cleaning, please refer to the laundry and dry cleaning lists.

Speed dial "Housekeeping"

Business Service

We have a business center, which is at your disposal during your stay. The Business Center is located to the left of the Concierge Desk in the lobby.

Speed dial "Information"

Number: 2828

Check In & Check Out

Check-in time on the day of arrival is from 3 pm. On the day of departure, the hotel rooms are available until 12 noon.

Concierge

Our concierge team always has the best tips and tricks ready for you and will try to fulfill your wishes. Be it an exciting excursion to the Jungfraujoch or a shopping tour in our capital Bern, everything is possible.

Speed dial "Information"

Number: 2828

Dress code

With your wardrobe, you contribute significantly to the correspondingly upscale hotel ambience. We therefore ask you to respect the dress code in the restaurants.

La Terrasse Brasserie / Ristorante e Pizzeria Sapori / Radius by Stefan Beer

We kindly ask you to refrain from wearing pyjamas, tank tops, jogging suits and flip-flops.

Binoculars

We will be happy to bring binoculars to your room for the perfect view.

Speed dial "Housekeeping"

Fire alarm

Our hotel has a modern fire alarm and evacuation system. In the event of a fire, please use the emergency exits and emergency stairs according to the diagram on the door. Furthermore, the instructions of the staff must be strictly followed.

Fitness

Our professionally trained fitness team will not only provide you with expert advice, but also with active support. A large selection of endurance and strength equipment as well as free weights are available for your training. Your room card gives you access 24 hours a day. Our fitness team will look after you daily from 8.30 am to 9 pm. Access to the fitness area is permitted from the age of 16.

Speed dial "SPA"

Hairdressing salon "AERNI"

The hair salon is located on the second floor of our Victoria-Jungfrau SPA. We kindly ask you to let us know your desired appointment time in advance. Open Tuesday to Saturday from 10 am to 7 pm.

Number: 2720

Breakfast buffet

A rich breakfast buffet is available every morning from 7 am to 10.30 am.

Speed dial "Room Service"

Lost property

Please hand in any lost property to the concierge. Items found by us will be kept for one year and returned to the owner on request. However, the hotel cannot accept any liability for items left behind or not found.

Speed dial "Housekeeping"

Garage

You are welcome to park your car in our hotel's own underground garage. Alternatively, the concierge will be happy to park your car in our parking garage. The daily parking fee (24 hours) of CHF 35 will be shown on your room bill. A fee of CHF 20 will be charged for charging your electric car. Please note that our hotel is not liable for any damage to your vehicle.

Speed dial "Information"

Number: 2828

Money exchange / ATM

You have the possibility to change money at the reception during 24 hours. During business hours there are various banks within walking distance of the hotel. An ATM is located next to the concierge desk in the lobby.

Speed dial "Information"

Number: 2828

Luggage

May we help you with your luggage? Please let our concierge know.

Speed dial "Information"

Number: 2828

Golf

Our concierge will be happy to help you book your tee time at the Interlaken-Unterseen golf course, which is just 10 minutes away.

Speed dial "Information"

Number: 2828

Vouchers & gifts

We have created our exclusive voucher offers, which you can use to surprise your loved ones at home. Vouchers can be ordered via our website and from the front office. Other gift ideas are also available in our hotel store. This is located in the lobby.

Speed dial "Information"

Number: 2828

Weddings & family celebrations

Weddings, christenings, birthdays, family or company celebrations become a unique event in the fabulously luxurious ambience of the Victoria-Jungfrau Grand Hotel & Spa. Celebrate lavish, royal parties with us that are guaranteed to be unforgettable. There are a total of 20 different function rooms to choose from. The Victoria-Jungfrau event team will be happy to help you find the right room.

Speed dial "Information"

Number: 2828

Hotel Shop

Various gift articles, swimwear, Nescens products, wine etc. are available in our hotel store.

Open daily from 10.00 to 12.00 and from 17.00 to 19.00.

Outside opening hours, the store can be opened for you by our spa team.

Speed dial "Information"

Number: 2828

Housekeeping

The good spirits of our hotel are happy to take care of your big and small wishes. Whether it's ironing your laundry, organizing a vase of flowers or sewing on a missing button - the housekeeping team is there for you.

Speed dial "Housekeeping"

Dogs

Well-behaved dogs are very welcome, except in our restaurant La Terrasse Brasserie, Radius by Stefan Beer and in the Victoria-Jungfrau Spa. If not yet booked, there is the possibility to order a dog setup from CHF 35.- per night.

Our concierge team will be happy to organize a dog sitter for you.

We kindly ask you to keep your dog on a leash in all public areas of the hotel. Furthermore, rooms with stray dogs will not be cleaned.

Speed dial "Information"

Number: 2828

Internet access

You can connect your devices to the "Free Victoria" WLAN. As soon as you connect to the Wi-Fi, a website will appear after a few seconds. Please enter your room number and surname to establish a successful connection. In addition, a guest computer with Internet access and printer is available for you to use free of charge next to our concierge desk throughout your stay.

Speed dial "Information"

Number: 2828

Public Wifi Interlaken: Enjoy free Internet outside our hotel. Between the two railroad stations (East and West), along the Höheweg, the municipality of Interlaken offers you this access.

Speed dial "Information"

Number: 2828

Jogging

The nature around our hotel invites you to go jogging in the fresh air every day. Our spa team will be happy to give you tips on the best running routes. You will find refreshments and a jogging map at the jogging station at the entrance to the spa.

Children's program

There are daily supervised activities for children between the ages of 3 and 12. You can find the program on our website, or the concierge will let you know what today's program looks like.

Speed dial "Information"

Number: 2828

Children's Splash Hour at Spa Nescens

Every day from 3 pm to 4 pm children have priority at our "Splash Hour" in the swimming pool. Please note that children must be supervised during the rest of the time, with consideration for other guests.

Speed dial "SPA"

Pillow menu

In our pillow menu you will find a large selection of pillows to make your sleep even more comfortable.

Speed dial "Housekeeping"

Limousine

For a special appearance or a romantic drive, a 1965 Rolls Royce is at your disposal. Ask the concierge for prices.

Speed dial "Information"

Number: 2828

Manager on Duty

For special requests, a manager on duty from the senior staff is available at any time.

Number: 2530

Massage

You can book a wide range of treatments in our Spa Nescens or on our website.

Speed dial "SPA"

Minibar

Each room has a well-stocked minibar. If you have any further requests, please contact our room service team.

Short code "Room Service"

Private Spa

Our exclusive private spa pampers you with a breathtaking ambience. Enjoy a double bath surrounded by flowers and candlelight. Before you relax with a Nescens treatment, a bio sauna and steam bath await you. Please contact our spa reception for further information.

Speed dial "SPA"

Smoking

Please be informed that smoking is not permitted in the public areas and restaurants or in your room. The housekeeping team will be happy to bring you an ashtray for smoking on the balcony on request. The Davidoff Lounge and our restaurant terraces are available for smokers.

Speed dial "Information"

Number: 2828

Umbrella

Umbrellas are available in your room during your stay. You are also welcome to purchase these as a gift in our hotel store.

Speed dial "Information"

Number: 2828

Restaurants & Bars

Please find further information on the individual restaurants & bars in the "Restaurants & Bar" section.

Room Service

Our room service is available 24 hours a day. Please choose from our separate menu or ask our service staff for advice.

Speed dial "Room Service"

Due to kitchen renovation work, there may be longer waiting times between February 1 and March 8, 2025. We kindly ask for your understanding.

Safe & valuables

The hotel has equipped all rooms with a private safe. We recommend that you leave valuables in your room safe or in a safe deposit box at reception. The hotel cannot be held liable for theft in the rooms or in the public areas. If valuables, large sums of money or securities are not handed over to the hotel for safekeeping, the hotel shall only be liable if the hotel or its employees are at fault, but only up to a maximum value of CHF 1,000 (Article 487/488 CO).

Speed dial "Information"

Number: 2828

Shoe shine service

We will be happy to clean your shoes. Please leave them outside your room door by 3 am. You will find them freshly cleaned in front of your door the next morning. If you have any questions, please contact our housekeeping team.

Speed dial "Housekeeping"

Swimming pool & saunas

A 20-meter indoor swimming pool, outdoor pool, two whirlpools, an outdoor brine bath with massage function and a mixed steam bath as well as a relaxation room await you. The exclusive sauna area offers separate steam baths for men and women, a bio sauna, a relaxation room with fireplace, experience showers and a mixed Finnish sauna. Please note that this is a textile-free area. If you feel more comfortable dressed, swimwear is permitted.

Speed dial "SPA"

Safety & Security

Fire & Smoke

The Victoria-Jungfrau Grand Hotel & Spa is inspected every two years by the Building Insurance of the Canton of Berne (GVB) in cooperation with the Swiss Federal Safety Institute and is certified accordingly for safety.

Our hotel is equipped with an automatic fire alarm system and an evacuation system. In an emergency, you will be informed of the necessary steps by room telephone. Our rooms and premises are also equipped with fire detectors.

In the event of a fire, please use the emergency exits and emergency stairs according to the diagram in your room (wardrobe near the exit).

The instructions of the staff must be strictly followed.

What to do if there is a fire?

- Alert the concierge (if possible also your room neighbors)

- Keep calm

- Follow the instructions of the security staff

- Do not use the elevator under any circumstances

- Leave the building via the marked emergency exits

Smoke in the corridor

- Close the room door

- Make yourself known to the staff

Smoke in the room

- Leave the room, close the door

- Alert the staff

Video surveillance

For your own safety, the entire site and public areas are under video surveillance.

Voice message

For your convenience, an answering machine is integrated in the room telephone.

Message" speed dialling

Power connections

The mains voltage is 220 volts. The shaver plug in the bathroom is designed for 110 and 220 volts. If you require an adapter plug or a converter, please contact our concierge.

Speed dial "Information"

Number: 2828

Telephone service

External direct dialing: 0 + telephone number

Room-to-room dialing: 4 + room number

Your personal telephone number: +41 (0)33 828 4... + 3-digit room number

Tennis

We offer two indoor courts in a large air dome. We are happy to organize private lessons with a tennis instructor. In the tennis store you will find a complete range of tennis equipment as well as a large selection of leisure and sports clothing. Please ask about the offers in the tennis center.

Number: 2855

TV system

We offer you the opportunity to watch or listen to an international selection of television and radio channels via our system.

Speed dial "Information"

Number: 2828

Water

The tap water in your room is drinking water. However, our housekeeping will be happy to provide you with a bottle of water every day.

Change of linen

Your bed will be made up with fresh linen every third day. If you would like an additional change of linen, please place the linen change card on your bed, which can be found in your bedside table.

Speed dial "Housekeeping"

Wine cellar

Our legendary wine cellar is also available for special occasions. With strong historical ties to our hotel, an excellent selection of wines has grown up here over the decades and we invite you to spend a great evening in this special ambience.

Speed dial "Information

Number: 2828

Means of payment

We accept American Express, Diners, Mastercard, Visa, JCB and V-Pay credit cards, EC-Direct, CUP and cash as means of payment. Your room bill can also be paid in the following foreign currencies: EUR, US$, GBP, YEN, AUD and CAD. We ask for your understanding that we cannot accept personal checks and only give change in Swiss francs.

Speed dial "Information"

Number: 2828

Newspapers

In all public areas you will find international and national newspapers to read free of charge. The concierge will be happy to organize the newspaper of your choice. This will be charged to your room bill.

Speed dial "Information"

Number: 2828

Cigars

The Salon Davidoff in the Victoria-Jungfrau Grand Hotel & Spa is a place of pleasure where cigar lovers can enjoy a fine cigar in a refined ambience.

Speed dial "Information"

Number: 2828

Your room

Your room is available from 3 pm on the day of arrival and until 12 noon on the day of departure. If you have any further questions about your room, please contact us.

Speed dial "Information"

Number: 2828