A to Z
Host
Bergkristall
Bergkristall - Mein Resort im Allgäu, Willis 8, 87534, Oberstaufen
Details
EVENING ROOM SERVICE
Would you like to take advantage of our evening room service (making beds, changing towels, etc.)? Please let the front desk know.
ALLERGIES / FOOD INTOLERANCES
To ensure you can enjoy a carefree stay with us, please be sure to inform us well in advance of your arrival of any allergies or food intolerances.
For logistical reasons, we are unable to accommodate every type of allergy or intolerance when preparing our meals. Therefore, it is absolutely necessary to discuss this before booking. Even though our kitchen team works with the utmost care, (cross-)contamination cannot be ruled out. Notifications made on-site cannot be accommodated.
CHECK-IN AND CHECK-OUT
Rooms are available from 3:00 p.m. on the day of arrival; we ask that you vacate your room by 11:00 a.m. Our included services begin at 3:00 p.m. on the day of arrival and end at 11:00 a.m. on the day of departure. Our offer for use of the pools, saunas, bathrobes, bath towels, and Spa Bistro on the day of arrival before 3:00 p.m. or on the day of departure after 11:00 a.m. is €41 per person. This use is free of charge for stays of three nights or more.
DOCTOR / PHARMACY
Dr. Neuy visits the hotel on Mondays and Thursdays to see our spa guests. You can schedule an appointment with her at the spa reception desk. You can find out about the current on-call doctor or pharmacy services at the front desk.
Emergency services (for accidents or life-threatening illnesses): Pick up the receiver, press “0,” wait for the dial tone, and then dial 112.
EXCURSION TIPS AND HIKING SUGGESTIONS
Please ask at the front desk. Various brochures on excursion destinations are also available there.
BATHROBE AND BATH TOWELS
... are provided for you in your room. Please bring your wellness bag with your bath and wellness towels to the spa area. It is available to you on loan during your stay. If you need additional bath towels, please let the housekeeping staff know.
Forgot your bath shoes at home? If needed, you can get terry cloth slippers at the front desk.
Please note: Do not wear a bathrobe when dining in the Panorama Restaurant. You’re welcome to enjoy your lunch in the Bergstüble or in our SPA Lounge.
BERGKRISTALL ACTIVE PREMIUM PROGRAM
Guided hikes, Nordic walking, yoga, aqua fitness, meditation, e-bike tours... from fitness to relaxation. Please sign up to participate in our activity book at the front desk.
BOOKS
In our atrium, you’ll find our library for moments of well-being with books on various topics. Please return them to the shelves after reading.
We’d also be happy to order a book of your choice from the local bookstore, or you can stop by there yourself: BÜCHER EDELE in Oberstaufen.
IRONING SERVICE
Upon request, we’ll iron your clothes. If you drop off your laundry by 12:00 PM, you’ll get it back the same day—usually within an hour.
You can also borrow an iron and ironing board from the front desk.
CONCIERGE
Do you have a special request, wish, or suggestion, or do you need a tip for hiking, sightseeing, or shopping? Then please contact our staff at the front desk. They are happy to assist you and are always available to answer any questions or address any requests regarding your stay. They’d be happy to help you organize your special moment.
Send an email to the front desk
STORAGE FOR YOUR SPORTS EQUIPMENT
Feel free to ask at the front desk about options for storing your sports equipment, whether it’s winter gear, your bike, or your golf bag. You’ll also receive access to the respective storage facilities here.
DOORMAN SERVICE
Upon request, we’ll park your car and bring it back to you when needed.
ELECTRIC CAR CHARGING STATIONS
There are several charging stations for your electric car on the property.
To charge your vehicle, you’ll receive a charging card at the front desk, which you can keep for the entire duration of your stay.
To start charging, simply plug in the cable and hold your card up to the wallbox.
The charging process stops automatically when you unplug the cable or when the car is 100% charged.
The electricity rate is €0.50 per kWh. We’ll add the final amount to your room bill upon checkout.
We’d be happy to help you with a brief introduction.
MEAL TIMES
• Bergkristall breakfast from 7:30 a.m. to 11:00 a.m.
• LunchTime at the open kitchen from 12:30 PM to 2:00 PM
• Coffee & Cake from 2:00 PM to 5:00 PM in the Atrium
• Healthy Culinary Delights from 6:30 PM to 8:30 PM
Spa Bistro starting at 7:00 a.m. with tea & coffee, light snacks from 2:00 p.m. to 5:00 p.m.
Our Rush Hour Times for Breakfast:
• 7:30 a.m. to 9:00 a.m. — it’s still quiet; a relaxed start to the day
• 9:00 a.m. to 10:00 a.m. — most guests are now awake; there may be wait times at the buffet
• 10:00 a.m. to 11:00 a.m. – the rush of guests has died down a bit
Our rush hour times for dinner:
• 6:30–7:00 p.m. – The first guests are taking their seats
• 7:00–8:00 p.m. – The kitchen is working at full capacity; please allow some extra time here
• 8:00 to 8:30 p.m. – things are already calming down a bit; most courses have been served
LUGGAGE SERVICE
We’re happy to help you with your luggage. Please let us know at the front desk, and we’ll pick up your luggage from your room.
GIFT CERTIFICATES
Do you have a gift certificate? Please hand it in at the front desk upon arrival.
Would you like to give a gift certificate? We’d be happy to put together the gift certificate of your choice and wrap it as a beautiful gift.
CELL PHONES
Out of consideration for other hotel guests, please set your cell phones to silent or refrain from using them in the restaurant, at the Kristall SPA, and on the sun deck. Did you forget your charging cable? You can borrow one at the front desk.
HEIMATGUT BOUTIQUE
Small vacation souvenirs or even unique items? Things that caught your eye during your stay with us? Gifts for those back home or for yourself? Light vacation clothing...? Take your time browsing through our hotel shop.
Open daily from 9:00 a.m. to 1:00 p.m.
DOGS
Dogs are generally welcome at our hotel. However, pets are not allowed in all rooms. When making your reservation, please be sure to indicate that you’ll be traveling with your four-legged friend so that we can offer you a suitable, comfortable room.
Pets are not allowed in our restaurant or at the Kristall SPA. Your dog is welcome to accompany you in the Atrium and the HansiBAR.
• We charge €30.00 per dog per day
• To help your furry friend get used to their new surroundings as quickly as possible and feel right at home with us, it’s best to bring along some familiar items. These could include their favorite toy, blanket, or food bowl. This will also help prevent your four-legged friend from damaging the hotel furnishings.
• Be prepared for accidents, however. As unpleasant as it may be, as the owner, you are liable for any damage—such as scratches or stubborn stains—caused by your dog. We therefore recommend that you have appropriate liability insurance.
• Your faithful companion will find a welcome treat, as well as a food and water bowl, in the room.
• Please bring the appropriate dog food from home. Please understand that, for hygiene reasons, we cannot store or prepare food for your dog.
• Ideally, you should only leave your dog alone in the room in exceptional cases. In this case, please hang the “I’m alone” dog sign on your room door. This ensures that no staff member will enter the room.
• Unfortunately, the sun doesn’t always shine here either. In case your dog gets dirty while playing outside, you’ll find towels to dry their paws at our main entrance as well as at the two side entrances. For their business, you’ll find a container for dog waste bags next to the main entrance and at the annex to the east.
• Although your dog may be allowed to sleep on the sofa or bed at home, we prefer that you bring a dog bed for your four-legged friend. If your dog still wants to make itself comfortable on the upholstered furniture, please use the “dog sheets” we’re happy to provide to cover the furniture.
• If your dog does have a minor accident at the hotel, please don’t hesitate to let us know.
INTERNET & TV
In the rooms, as well as in our atrium and the Panorama Lounge, you can connect to the internet via our
“Bergkristall” Wi-Fi. On the webpage that opens automatically, simply agree to the terms of use and click “Log In.” If you have any technical questions or issues (regarding TV or the internet), please contact the front desk.
TICKET SERVICE
Would you like to attend the Bregenz Festival, Kulturtupfer, Schubertiade, or various local events? We’d be happy to get you tickets or reserve seats for you.
PILLOWS | EXTRA BLANKETS | EXTRA BEDS
If you need an additional pillow, an extra blanket, or a children’s/baby bed, simply specify your requests here:
CHECK YOUR VOICEMAIL
Does your screen say “Missed Call” and is the red light on?
To listen to your voicemail, pick up the receiver, then press the button with the envelope icon and listen. If that doesn’t work, pick up the receiver and dial 899 (voicemail).
MINIBAR
We’d be happy to stock your minibar according to your preferences. Simply select your desired beverages from the list below. This service is available daily until 8:00 p.m. Requests received after that time will be fulfilled the next day.
SIDE ENTRANCE
Our main entrance is open until 11:00 PM. After that, please use the side entrances, which you can open at any time with your room key.
NORDIC WALKING
... is available on signposted routes with three difficulty levels and a total length of 88.8 km. You can rent Nordic walking poles at the front desk.
NUMBERS
Front Desk
Extension 101
Restaurant/Day Bar
Extension 100
Kristall SPA / Wellness Reception
Extension 155
Emergency Call (for accidents and life-threatening illnesses
Press “0” and, when you hear the dial tone, dial 112. For the on-call medical service, press “0” and, when you hear the dial tone, dial 116 or 117.
OPENING HOURS
• Main Reception from 7:00 a.m. to 11:00 p.m.
• Reservations from 7:00 a.m. to 9:00 p.m.
• Kristall-SPA | Treatments from 9:00 a.m. to 6:00 p.m.
• Infinity Sports Pool from 7:00 a.m. to 8:00 p.m., until 9:30 p.m. in the summer
• Indoor Relaxation Pool from 7:00 a.m. to 8:00 p.m.
• "NAGELFLUH" Sauna Area (Panorama, Event, and Bio Saunas) from 11:00 a.m. to 8:00 p.m.
• Fitness Studio from 7:00 a.m. to 10:00 p.m.
• Yoga studio from 7:00 a.m. to 10:00 p.m.
• Restaurant from 7:30 a.m. to 11:00 p.m.
• HANSIBar from 11:00 a.m. (also open to non-hotel guests)
• HEIMATGUT Boutique from 9:00 a.m. to 1:00 p.m. (also open to non-hotel guests)
BILL
You can settle your hotel bill by 10:30 p.m. on the day before departure and starting at 7:30 a.m. on the day of departure. We accept the following payment methods: cash, EC card, as well as MasterCard and Visa. For express checkout, please contact the front desk 24 hours before departure.
RECEPTION
Did you forget something, like a toothbrush, toothpaste, etc.? Perhaps you need a power adapter or would like to store something in our safe at the reception desk? We can photocopy and scan your documents for you. Just stop by the front desk.
ROOM SERVICE
Would you like to enjoy today’s breakfast or dinner menu in your hotel room?
Let our staff in the restaurant know, or order your customized breakfast or dinner menu (up to three courses) using the button below.
Breakfast: by 10:00 PM the night before
Dinner: by 2:00 PM on the same day
Order breakfast via room service
Order Room Service Private Dining
SHUTTLE SERVICE
If you’re arriving by train, we’d be happy to pick you up at the station and take you back there on your departure. We do not offer a shuttle service to town. However, we’d be happy to call a taxi for you or provide information about nearby bus routes.
SPA ETIQUETTE
CANCELLATION POLICY
To ensure you’re covered for all eventualities, we recommend that you purchase travel cancellation insurance.
Below is a summary of our general cancellation policy:
• Cancellations are free of charge up to 7 days before arrival.
• In the event of a last-minute cancellation (within 7 days) or early departure, we charge
60% of the room rate for “Overnight Stay/Healthy Enjoyment.”
• For Christmas and New Year’s Eve, a cancellation period of 4 weeks prior to arrival applies.
You can find more information in our Terms and Conditions
LAUNDRY SERVICE
You are welcome to use our in-house laundry, sewing, and ironing service. The laundry bag and price list are provided in your room. If you drop off your laundry before 9:00 a.m., we guarantee it will be returned within 9 hours.
HIKING
There are 250 km of wonderful hiking trails in the “Nagelfluhkette” Nature Park around Oberstaufen, as well as trails starting right from the hotel. If you’d like to hike on your own, we’ll be happy to provide you with tips and a hiking map to take with you. With your digital guest card, the “Allgäu Walser Pass,” you can ride the Imberg, Hochgrat, and Hündle cable cars for free.
Our hiking guide Sepp will share stories about the local flora and fauna, Allgäu culture, and local humor during his guided hiking tours.
HIKING BACKPACK
You can borrow a hiking backpack for your tours at the front desk. You can also borrow a hiking map and get additional tips there.
SETTING THE ALARM
Press the wrench icon on your room phone and use the up arrow key to select “ALARM SETTINGS.” Press the right arrow key until “ALARM” appears, then press the right arrow key again to set the alarm time using the numeric keypad; the alarm time must be entered in 24-hour format (HH/MM)—confirm the time with the right arrow key. You must also set the alarm to “ON/OFF.” In the Alarm menu, use the up arrow key to select “ALARM ON/OFF,” press the right arrow key, and then choose between ON and OFF. (Up arrow: Select menu item; Right arrow: Activate/deactivate menu item)
If the setting is successful, “ALARM ON” will appear on the display. The alarm must then be turned off; otherwise, the phone will ring at regular intervals.
You are also welcome to have the front desk wake you up starting at 7:00 a.m.
NEWSPAPER SERVICE
We’d be happy to provide you with your preferred daily newspaper every day. It will be set aside for you at the front desk.
