Massages

Cancellation of appointments and cancelations:

Please note that appointments must be canceled at least 24 hours in advance if you are unable to keep them. Appointments that are not canceled or missed on time will be charged at 100%. This also applies to appointments redeemed via vouchers or booked by external guests.

Punctuality and delays:

If you are late, the treatment time will be adjusted accordingly so as not to affect subsequent appointments. Please note that adjustments may have to be made to your treatment if there is a high volume of guests and additional appointments.

may have to be made to your treatment.

Short-term bookings:

Short-term bookings are binding and cannot be canceled free of charge, even in the event of illness or unforeseen circumstances.

Duration of treatment:

Please arrive in good time before your appointment and wear your bathrobe. The specified treatment duration includes not only the actual treatment time, but also the time for greeting, changing, resting after the treatment and saying goodbye. We recommend that you allow adequate rest time after the treatment.

Relaxation zone at Summit Beauty & Massage:

To ensure a quiet and relaxing atmosphere, we ask that you speak quietly in the spa area and refrain from using smartphones or other mobile devices.

devices.

Before the start of treatment:

We ask you to drop by the spa reception about 10 minutes before your appointment. You are welcome to pass the time there with tea, water and magazines while you wait for your treatment. Please shower before you start your treatment so that your skin is optimally prepared for the care products.

Our team:

Please inform us of any preferences at the time of booking. Otherwise, we cannot guarantee that we will be able to respond to any subsequent complaints.