Wellness & SPA

A to Z

Helpful facts

COVER SERVICE IN THE EVENING

Would you like to use the evening room service (make up beds, change towels, etc.)? Please let the reception know.


ALLERGIES / FOOD INTOLERANCES

We pay attention to your diet. Please inform us of any food intolerances and allergies in good time so that we can cater for you perfectly.


Indicate now by mail


ARRIVAL AND DEPARTURE

The rooms are available from 3:00 p.m. on the day of arrival, we ask for room release by 11:00 a.m. Our inclusive services start at 15.00 on the day of arrival and end at 11.00 on the day of departure. Our offer for the use of pools, saunas, bathrobe, bath towels and SPA Lounge on the day of arrival before 15.00 or on the day of departure after 11.00 is € 36,- per person. From three nights this use is free of charge.


DOCTOR / PHARMACY

Dr. Neuy comes to the house on Monday and Thursday for our spa guests. Appointments with her can be made at the spa reception. You can also find out the current doctor or pharmacy emergency service here.

Emergency service (for accidents or life-threatening illnesses): Pick up the phone, press "0", wait for the dial tone and then dial 01805 - 191212.


EXCURSION TIPS AND HIKING SUGGESTIONS

You are welcome to get them at the concierge desk in the atrium or at the reception. Various flyers of excursion destinations are also available there.


BATHROBE AND BATH TOWELS

... are ready for you in your room. Please take your wellness bag with the bath and wellness towel to the SPA area. It is available on loan during your stay. If you need additional bath towels, please let the maid know.

Forgotten bathing shoes at home? If needed, you can get terry slippers at the reception.

Please note: do not come to dinner in the panorama restaurant in your bathrobe. You are welcome to enjoy your lunch in the Bergstüble or in our SPA Lounge.


BERGKRISTALL ACTIVE PREMIUM PROGRAM

Guided hikes, Nordic walking, yoga, aqua power, meditation, e-bike tours... through fitness into relaxation. Please sign up for participation in our activity book at the concierge desk.


View activity program


BOOKS

In our atrium you will find our library for well-being moments with books on various topics. Please return them to the shelves after reading.

Here you will also find a designated shelf with the notice "Books by guests for guests". You are welcome to leave your read book here for other guests or take out a book yourself.

We will also be happy to obtain a book of your choice from the local bookstore.


IRONING SERVICE

If you wish, we can iron your clothes for you. Your ironing will be returned to you by 12:00 noon on the same day - usually within one hour.

You can borrow an iron with a board from the reception.


CONCIERGE

You have a special request, wishes and suggestions, need a hiking, excursion or shopping tip? Then contact our staff at the reception. They are happy to be your contact persons and always have an open ear for questions and wishes concerning your stay. They will be happy to organize your personal moment.


Send an e-mail to reception


View Bergkristall moments


DEPOT FOR YOUR SPORTS EQUIPMENT | GOLF AND SKI ROOM

In the house "Bergkristall Residence" floor -2 is the golf and ski room. Here you can deposit your equipment during your stay. Be it winter equipment or your golf bag. Please let the reception know and you will get access.

There are depot facilities for your skis at the ski lifts.


DOORMAN SERVICE

If you wish, we can park your car and bring it back if necessary.


E-CHARGING STATIONS

At the house there are several charging stations for your e-car.

For charging you will receive a charging card at the reception, which you can keep for the entire duration of your stay.

To start charging, all you have to do is plug in the cable and hold your card up to the wallbox.

When unplugging the cable or when the car is 100% charged, the charging process will stop automatically.

The electricity price is 0,50€ per kWh. We will then charge the final amount to your room bill upon departure.

We are also happy to help you with a small introduction.


EATING TIMES

- Bergkristall gourmet breakfast from 07.30 a.m. to 11.00 a.m.

- LunchTime with Live-Cooking from 12.30 p.m. to 2.00 p.m.

- Coffee & cake from 14.00 o'clock to 17.00 o'clock

- Varied evening cuisine from 18.30 hrs to 20.30 hrs


Our rush hour times Breakfast:

- 07.30 to 09.00 - not much going on yet, a relaxed start to the day

- 09.00 to 10.00 a.m. - most guests are now awake, there may be waiting times at the buffet

- 10.00 to 11.00 a.m. - the rush of guests has calmed down a bit


Our rush hour dinner times:

- 18.30 to 19.00 - the first guests take their seats

- 19.00 to 20.00 - the kitchen is working at full speed, please bring some time with you here

- 20.00 to 20.30 - it is getting a little quieter, most courses are served


LUGGAGE SERVICE

We are happy to assist you with luggage transport. Please let us know at the reception and we will pick up your luggage from your room.


GIFT VOUCHERS

Do you have a voucher? Please hand it in at the reception upon arrival.

You would like to give a gift voucher as a present? We will be happy to put together the voucher of your choice and wrap it up as a nice gift.


Order voucher now


HANDY

Out of consideration for other hotel guests, please set cell phones to silent or do not use them in the restaurant, in the Kristall SPA and on the sunbathing lawn. Have you forgotten your charging cable? You can borrow one at the reception.


HEIMATGUT BOUTIQUE

Small vacation souvenirs or even fancy pieces? Things that caught your eye during your stay in the house? Gifts for the ones at home or for yourself? Light vacation clothing...? Take your time to browse through our hotel store.


Open daily from 09.00 to 13.00.


DOGS

Dogs are generally welcome in our hotel. However, pets are not allowed in all rooms. Please be sure to indicate that you are traveling with your four-legged friend when making your request, so that we can offer you a suitable feel-good room.


Pets are not allowed in our restaurant and in the Kristall SPA. In the Atrium and the HansiBAR your dog is welcome to accompany you.


- We charge € 25,00 per dog and day.

- So that your furry nose gets used to its new environment as quickly as possible and feels "poodle "comfortable with us, it is best to bring familiar objects with you. This can be, for example, his favorite toy, his blanket or his food bowl. In this way you can also prevent your four-legged friend from letting off steam on the hotel furniture.

- Nevertheless, be prepared for incidents. As unpleasant as it may be, you as the owner must be liable for damage such as scratches or dirt that is difficult to remove caused by your dog. For this purpose, we recommend that you take out appropriate liability insurance.

- Your faithful companion will find a welcome treat in the room as well as a food and water bowl.

- Please bring the appropriate dog food from home. We ask for your understanding that for hygienic reasons we cannot store or prepare food for your dog.

- Ideally, you should only leave your dog alone in the room in exceptional cases. In this case, please hang the "red" sign on your room door. This way, no staff member will enter the room.

- Unfortunately, the sun does not always shine here either. In case your dog got dirty while playing outside, you will find towels at our main entrance as well as at the two side entrances to dry your dog's paws. For the big business, you'll find a doggie bag bin next to the main entrance and at our wildlife refuge as well as at the eastbound side building.

- Although your dog may sleep on the sofa or bed in your home, we prefer that you bring a dog basket for your four-legged friend. Should your dog still want to make himself comfortable on the upholstered furniture, please use the "dog sheets" for covering, which we will be happy to provide you with.

- Should a small mishap happen to your dog in the hotel, please do not hesitate to report it to us.


INTERNET & TV

In the course of the last closure in 2020, we have expanded our guest WLAN. In the rooms as well as in our atrium and the panorama lounge you have the possibility to connect to the internet via our W-LAN "Bergkristall". On the automatically opened internet page you only have to agree to the terms of use and click on "Login". In case of technical questions or problems (TV or Internet) please contact the reception.


TICKET SERVICE

Bregenz Festival, Kulturtupfer, Schubertiade or various events in the village that you would like to visit? We will gladly get you tickets or reserve seats for you.


PILLOW | EXTRA BLANKET | EXTRA BED

If you still need a pillow or an additional blanket or a cot/baby crib, simply indicate your wishes here:


pillow bar & more


CHECK MAILBOX

Is "Missed call" on your display and is the red light on?

To listen to the mailbox, pick up the handset, then click on the button with letter symbol and listen. If this does not work, lift the handset and dial No. 899 (mailbox).


MINIBAR

We will be happy to fill your minibar. Simply select your preferred beverages from the list below. This service is available daily until 8:00 pm. Requests received later will be fulfilled the next day.


Order minibar drinks


NEIGHBOR ENTRANCE

Our main entrance is open until 23.00. After that we ask you to use the side entrances, which you can open at any time with your room card.


NORDIC WALKING

... is possible on signposted routes in three levels of difficulty and a total length of 88.8 km. Nordic walking poles can be rented at the reception.


NUMBERS


Reception

Extension 101


Restaurant/Day bar

Extension 100


Crystal SPA / Wellness Reception

Extension 155


Emergency call (for accidents and life-threatening illnesses)

Press the "0" key and when the dial tone sounds dial 112. For the medical on-call service, press the "0" key and when the dial tone sounds dial 116 117.


OPENING HOURS

- Main reception from 07.00 to 23.00

- Reservation from 07.00 to 21.00

- Crystal SPA | treatments from 09.00 to 18.00

- Sports infinity pool from 07.00 to 20.00

- Indoor-Relaxpool from 07.00 to 20.00 o'clock

- Sauna area "NAGELFLUH" (panorama, event and bio sauna) from 11.00 a.m. to 8.00 p.m.

- Fitness room from 07.00 to 22.00 hrs

- Restaurant from 07.30 to 23.00 hrs

- HANSIBar from 11.00 a.m.

- Hotel boutique HEIMATGUT from 09.00 to 13.00 o'clock


INVOICE

You can pay your hotel bill until 22.00 on the day before departure and from 7.30 on the day of departure. We accept the following means of payment: cash, EC card, as well as MasterCard and VisaCard. For express checkout, please contact the reception 24 hours before departure.


RAIN SHIELDS

... are available for rent at the main entrance.


CLEANING SERVICE

Dry cleaning of guest laundry (if dropped off before 9:00 am, returned within 12 hours).


RECEPTION

You forgot something, like toothbrush, toothpaste etc.? Maybe you need a socket adapter or you want to deposit something in our safe at the reception? We can photocopy and scan your documents for you. Just drop by our reception desk.


ROOMSERVICE

Would you like to enjoy today's breakfast or dinner menu in your hotel room?

Let our colleagues in the restaurant know or book your arranged breakfast or evening menu (max. three courses) using the button below.


Breakfast: until 10.00 p.m. the night before

Evening menu: until 15.00 on the same day


Order Roomservice Breakfast


Order Roomservice Private Dining


SPA LABEL

To the SPA label


CANCELLATION POLICY

To ensure that you are covered against all eventualities, we recommend that you take out travel cancellation insurance.


Below you will find our general cancellation conditions in short form:

- Cancellations free of charge are possible up to 7 days before arrival.

- In case of cancellation at short notice (within 7 days) or early departure, we charge 60% of the room rate for overnight stay/healthy enjoyment.

- From 18.12.2022 to 07.01.2023 a cancellation period of 4 weeks before arrival applies.

You can find more information in our terms and conditions


LAUNDRY SERVICE

You are welcome to use our in-house laundry, sewing and ironing service. The laundry bag and the price list for it are ready in your room. If you drop it off before 9:00 a.m., it will be returned within 9 hours.


HIKING

Wonderful 250 km of hiking trails are available in the nature park "Nagelfluhkette" around Oberstaufen and also directly from the hotel. If you want to hike on your own, we will gladly give you tips as well as a hiking map along the way. With the Oberstaufen Plus guest card, you can travel free of charge on the Imberg, Hochgrat and Hündlebahn cable cars.

Stories about flora and fauna, Allgäu culture and humor will be told to you by our hiking guide Sepp during his guided hiking tours.


HIKING BACKPACK

In your room you can borrow a hiking backpack for your tours. Further tips are available at the reception and at the concierge desk. Here you can also borrow a hiking map.


SET WAKE-UP CALL

Press the wrench on your room telephone and select "ALARM SETTINGS" with the up arrow key Press the right arrow key until "ALARM" appears and with another selection of the right arrow key set the alarm time with the numeric keypad, the alarm time is to be entered in 24 hour format HH/MM - confirm time with right arrow key. In addition, you must set the alarm clock to "ON/OFF". In the menu item Alarm clock, select "ALARM ON/OFF" with the up arrow key, press the right arrow key and then select between ON/OFF. (Arrow up: Select menu item, right arrow: Activate/deactivate menu item).

The display shows "ALARM ON" if the setting was successful. The alarm must be turned off afterwards, otherwise the telephone will ring at intervals.

You are also welcome to be woken up by the reception from 07.00 onwards.


WLAN

In the course of the last closure in 2020, we have expanded our guest WLAN. In the rooms as well as in our atrium and the panorama lounge you have the possibility to connect to the internet via our W-LAN "Bergkristall". On the automatically opened internet page you only have to agree to the terms of use and click on "registration".


NEWSPAPER SERVICE

We will gladly provide you with your desired daily newspaper every day. It will be left for you at the reception desk.


Order your desired newspaper now

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