Hotel Info A-Z

A

Arrival and departure

Our Tyrol pampering board starts with the lunch buffet on the day of arrival and ends with breakfast on the day of departure. You are also welcome to use the lunch buffet on the day of departure for € 35.00 by arrangement with reception. On the day of your departure we ask you to vacate your room by 11.00 am at the latest.

Late check out: On the day of departure you are welcome - subject to availability and by arrangement with reception - to use the room until 6.00 pm at the latest for a fee of € 110.00 or the chalet for a fee of € 210.00 (per room/chalet, incl. lunch buffet and all hotel facilities).

In case of early departure or late arrival 100% of the pension price will be charged!

Allergy sufferers

Our kitchen team is happy to cater for special diets and allergies.

Please let us know at reception or in the dining room.

Pharmacy

Gilfenklamm pharmacy: in the neighboring village of Stange (approx. 5 km)

Opening hours: Monday - Friday from 08.15 -12.15 and from 15.00 - 18.45, Saturday from 08.30 - 12.00.

Medical care

Our family doctors: Dr. Gögele and Dr. Niederwieser

Telephone: (0039) 0472 -756786 in Stange - at the community center

Opening hours: Mon - Fri: 08.00 -10.30 a.m.

Mon, Wed, Thurs: 15.00 -18.00

Fri.: 15:30 - 19.00

Our hospital in Sterzing is there for you around the clock for all minor and major injuries of any kind.

Telephone: (0039) 0472 774350

Emergency call (rescue service): 0 - 112

B

Babysitter/Dogsitter

We are happy to organize babysitting or dogsitting on request for € 15.00 per hour.

Please let us know in good time.

Bathrobes for the whole family

Bathrobes for adults and children are provided in your room. If you require a different size, please contact our reception team.

Bellavita Spa

Forget stress and hectic, immerse yourself in a world of senses and well-being - your fountain of youth for vitality and beauty.

Our Bellavita Spa is located in the basement and is open daily from 10.00 am to 7.00 pm. Spa reception extension: 913, or you can also arrange your desired appointments at the hotel reception.

Buggies

In the basement you will find the buggies, which you can borrow free of charge subject to availability. We simply ask you to collect the buggy key from reception and return it after use.

Bus and train departure times

Timetables are available at reception. The bus stop is in the immediate vicinity, next to the main road.

Payment

You are welcome to have all drinks bills charged to your room.

We accept EC and credit cards (except Diners Club and American Express) or cash.

Change of bed linen

Please place the appropriate sign for the change on your bed. We will change your bed linen as often as you like.

E

Meal times

Breakfast from 07.30 -11.00 a.m.

Lunch buffet with show kitchen: freshly prepared pasta dishes, crisp, fresh salads and hot dishes of the day from the show kitchen from 12.30 until 15.00. Homemade cakes, spicy soup of the day, various snacks, as well as South Tyrolean "Marende" for the small appetite until 4.00 pm in the dining room. You are also welcome to enjoy the lunch buffet in the South Tyrolean parlor in your bathrobe.

Dinner: Admission from 18.30 - 20.30.

Your clothes enhance the setting of our dinner.

F

Bicycles

In summer you can hire bicycles free of charge. We also have new, high-quality e-bikes for adults and children available every year, which you can hire directly from reception for €30.00 per day. We recommend that you reserve these in good time.

Bike keys and helmets are available at reception, which you should return after use.

Fitness room

You will find the fitness room on the 1st floor suite wing, which is open daily from 07.00 - 23.30.

G

Guest card

Our"activeCard" is your personal ticket to a world full of benefits and free attractions. This guest card opens the doors to an unforgettable summer vacation and the best thing about it is that you receive it free of charge during your entire stay at the Alphotel Tyrol.

With our all-inclusive guest card you receive 20% off the ascent and descent with the lifts of your choice in the surrounding area, admission to over 90 museums in South Tyrol (e.g. Gilfenklamm Gorge, Wolfsthurn Castle, Schneeberg Mining Museum, Ötzi Museum in Bolzano), free use of local public transport throughout South Tyrol and special prices at many leisure facilities. You will receive the "activeCard" at reception on your arrival.

Luggage service

If you need help carrying your luggage, our janitor will be happy to assist you.

H

Indoor and outdoor pool

Our pool area is open daily from 07:00 to 23:30.

An exclusive system without added chlorine ensures crystal-clear water without skin and eye irritation. The water temperature is a pleasant 30° to 33° C all year round.

The XXL infinity pool by the pond and the outdoor whirlpool in the alpine sauna area are heated from 36° to 38°C.

House library

On the first and second floor of the suite wing you will find information and entertainment reading (including beautiful children's books). If you no longer need your vacation book and would like to donate it to the guest library, the guests who come after you will also be delighted. Don't forget your dedication!

Pets

By prior arrangement, "well-behaved" dogs with their own dog basket are welcome. However, out of consideration for other guests, we ask that you do not bring your pet into the wellness area or dining room! However, you are welcome to reserve a table in the bar area, where your pet is also welcome. We also ask you not to leave your dog unattended in the room to avoid damage and noise disturbance to other guests caused by barking. We reserve the right to charge you for any damage caused.

I

Internet access

We offer you free W-LAN (without password) in the whole house and at the internet station on the 1st floor (suite wing)!

K

Kids Club

Alpiclub

Every day we offer year-round and age-appropriate childcare in the Alpiclub (basement).

Depending on the season, different childcare times are offered so that you can enjoy a relaxing beauty day, a beautiful day of skiing in winter or an exciting hike in summer without having to worry about your little ones.

Our entertainment team puts together a varied adventure program for kids aged 3 to 12, which you can pick up at reception. The little ones are also well catered for, we offer loving baby and toddler care from 0 - 3 years. You can also get more information about this at reception. We ask you to register by the evening before if your children would like to take part in the program. This allows us to plan the program even better and more individually.

Alpipark

The day should simply never end at the Alpipark... The rooster crows early in the morning and then it's time to head outdoors. Children's eyes light up at the sight of the huge adventure playground. Go-kart track, rope slide, sand construction site with diggers, camp site with fire pit, trampoline, soccer pitch, petting zoo and much, much more await little adventurers.

Indoor play world

Our new 400 m² play world for young and old is located in the basement.

Fun park: climbing structure, slides, spider climbing tower, soft shooter arena

Toddler world: coloring computer, giant Lego, climbing wall, table field hockey, memory game

Teenie Lounge: pool table, air field hockey, darts, play station, table soccer and table tennis.

The equipment is available to you free of charge. We ask you to use them carefully.

Bowling alley: The coins for 1 hour of fun are available at the bar or at reception.

Cost: € 15.00 per hour

Alpizoo

Our petting zoo is looking forward to your visit, but please treat our animals with love and consideration. We ask you not to feed our animals and also not to make an exception for Sunny, our house dog, despite his loyal looks.

Baby kitchen

Our baby kitchen with stove, microwave and sink is located to the right of the restaurant. In addition, our kitchen offers a homemade baby porridge of the day for your little darling. Please contact the service team in the restaurant.

Games collection

The games table in the entrance hall and in the AlpiWelt in the basement offers you a wide variety of games. From board games to card games and puzzles, there is something for every taste. You can also obtain a selection of game collections and playing cards from reception.

Water wings

can be purchased in the store at reception.

L

Packed lunch

You are welcome to order a packed lunch for your day trip or for the journey home. The cost is € 5.00 per person.

Please contact the service team in the restaurant.

M

Mattress service

We offer high-quality cold foam mattresses throughout the hotel, which adapt perfectly to your body and offer the best sleeping comfort. However, if they are still too hard for you, we have soft mattresses available, just let us know!

Morning post

You will find the morning post on your breakfast table every day, which contains the daily program, weather forecast and excursion tips.

R

Smoking

In accordance with state and provincial law and out of consideration for the health of all our guests, smoking is not permitted in the rooms, lounges and dining rooms.

S

safe

Please deposit your valuables in your room safe.

Instructions for use:

To lock: enter the 6-digit code and press #.

To open: enter the programmed 6-digit code.

Or you can open and close the safe with your credit card! Please leave the safe open when you leave!

Ski depot (only in winter)

The ski depot is located next to the reception. You can store your ski equipment here. The outside door is locked in the evening. As ski equipment often gets mixed up, we ask you to mark your skis and boots with your name or room number. Appropriate marking tape is available at reception.

Solarium

A high-quality solarium is available in the basement. You can obtain the appropriate tokens at reception and at the Bellavita Spa reception. Cost: € 12.00

T

Drinking water

Our tap water in the entire hotel area is high-quality, healthy mountain spring water and can be drunk without hesitation.

V

Vitality Oasis

Opening hours and information

Swimming pool and fitness room: 07.00 - 23.30

The alpine sauna (nude area): 11.00 - 20.00 hrs.

Access only for adults aged 16 and over and without swimwear.

Dress on sauna - family sauna: 11.00 - 20.00 hrs.

Access only with swimwear and for children only when accompanied by their parents.

Wellness bags with pool and sauna towels and bathrobes are available free of charge during your stay. Please leave the wellness bags, towels and bathrobes in your room on departure, as they are the hotel's property and will otherwise be charged for.

We charge € 5.00 for each change of bathrobe. We offer our wellness bags for € 20.00, the wellness bags for children for € 18.00, hiking rucksacks for € 45.00

and children's rucksacks "Heidi & Peter" for € 18.00 for sale at reception.

W

Laundry service

A washing machine and tumble dryer are available free of charge in the basement. Cost: € 4.00 per use.

We also offer a laundry service for clothes that are suitable for the washing machine for a small fee. If you would like us to take care of your vacation laundry, please fill in the enclosed list and place it on your bed with the laundry bag marked with your name or room number.

Your chambermaid will immediately ensure that your laundry is left clean. Laundry service only in the morning. Service duration approx. 36 hours.

Z

Room cleaning

The rooms are cleaned daily by 3 p.m. at the latest! If you do not wish to be disturbed by room service, please hang the corresponding sign on the outside of the door, but please do not forget to remove it again before 3.00 pm!

Room service

Our service team will be happy to bring food and drinks to your room.

We charge € 5.00 for drinks, € 15.00 for breakfast and € 5.00 per course for dinner.

Please contact our reception, tel. 600.