Your room

Helpful facts

Room card

With your room card, you have access to your own room, to the garage, to the ski room, to the Fit & Fun, to the Dolomites Sky Spa, as well as to the resort through all exterior doors. Please note that these will be blocked from midnight. If you turn the lock to the right at your room door, it locks. Thus, you are not disturbed by our maids. Use the door cards to rest or clean the room.

Housekeeping

The Excelsior Cleaning Team works in the morning from 8:30 AM to 2:00 PM. On request, the room is also cleaned in the evening. We kindly ask you to enquire the following at the reception by 7:30 PM on the same day.

Safe

In the closet, you will find the room safe with the associated instructions for use.

Mini bar

Upon arrival, you will find a bottle of water and a South Tyrolean juice in the fridge. We have gladly provided these for you free of charge. For further drinks you are welcome to call the number 626 (will be charged).

Backpack

You will find a hiking backpack in your room, which you are welcome to use during your stay. If you like, you are also welcome to purchase the backpack at the reception for 70,00 €.

Heating

If you have a special temperature request, please contact the reception at any time.

Room request

We want our guests to feel well. If you are not satisfied with your room, please let us know and we will find an alternative solution for you!

Smoking

Please understand, that smoking is only allowed on the balcony and not in your room. On the balcony, you will find an ashtray.